Purpose of the role 

Drive the design, delivery, and improvement of onboarding and learning programs within the Claims department. Work with leaders and SMEs to build consistent, high-impact training that boosts speed to competency and performance.

Key priorities 

• Facilitate engaging, interactive training for new starters across Operations.
• Design and continuously improve Claims Training programs aligned with compliance and business needs.
• Identify training gaps through consultation, performance data, and feedback.
• Provide post-training coaching to embed learning and boost on-the-job performance.
• Collaborate with SMEs and stakeholders to develop tailored learning content.
• Support and guide internal trainers, ensuring consistent delivery standards.
• Manage training logistics, including scheduling, documentation, and reporting.
• Ensure training governance, quality standards, and regulatory compliance.
• Lead learning projects from planning to execution, ensuring timely delivery.
• Champion Youi’s values and promote a culture of safety, risk awareness, and improvement.

About you 
Experience & Knowledge:

• Tertiary qualification or equivalent experience in adult education, training or teaching.
• Financial services or insurance industry experience highly desirable.
• Proven experience in training delivery, coaching, and leadership.
• Strong stakeholder engagement and relationship-building skills.
• Solid understanding of general insurance, regulatory and legislative requirements.
• Knowledge of Youi operations, products, policies, and systems (preferred).
• Excellent attention to detail and analytical thinking.
• Confident using MS Office Suite and SharePoint.
• Experience managing learning initiatives or working in project-based environments.
• Demonstrates Youi’s 8Qs: emotionally intelligent, values-led, resilient, bold, collaborative, action-oriented, strategic, and insightful.

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Head Quarters, Sippy Downs, Sunshine Coast:
Our beautiful Sunshine Coast office offers free onsite parking, is close to public transport (bus), and is conveniently located near shops. Plus, our HQ comes with multiple perks—read more below!

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
• Career Growth – Career progression and paid study leave.
  
  

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *