IT Desktop Support Specialist

Apply now Job no: 498495
Work type: 38 HOUR WK - NOT ROSTERED
Categories: Information Technology

IT Desktop Support Specialist

Like to take your career further and be closer to the beach?

Think Youi.

At Youi, we have a high performing IT department located at our Sunshine Coast Head Office, just 5 mins from the beach! We are a company that values both our people and technology, and our IT department of more than 80 people is testament to us taking our tech and business growth seriously.

Due to business growth, an exciting opportunity has become available for an experienced Desktop Support Specialist to join the Youi team. We’d love someone who has the breadth of experience to be able to cherry-pick from their arsenal of tools to produce the right outcome based on the needs of all stakeholders.

What You’ll Do

Reporting to IT Management, you will be responsible for IT Desktop Support across all our offices.  As our superstar IT Desktop Support Specialist, a normal day may see you:

  • Solving desktop technical problems for all levels of incidents and requests;
  • Daily maintenance of IT systems;
  • Coordinating infrastructure and audiovisual requests;
  • Working across all of our departments including night watch and after hours teams;
  • Liaising with staff to identify their specific needs and communicating outcomes effectively;
  • Proactively developing strategies that result in fewer incidents, increased availability, or accelerated SOE deployments;
  • All the while working in a visible, fast-paced production environment where uptime is critical .

Your Experience

  • Software and services experience;
  • Technical skills in managing desktop support;
  • Active directory user management skills within MS domains and forests;
  • Exposure to some or all of the Microsoft suite of software and technologies.

What you’ll Need to Succeed

  • A Degree or Diploma in Information Technology is preferred;
  • A passion for providing fast and effective service;
  • Effective communication skills, with the ability to communicate complex solutions in a simple and straight-forward way to all stakeholders;
  • Time management and project coordination skills;
  • The ability to routinely work outside of normal office hours/days

What’s in it for You

  • Brand new office on the Sunshine Coast with an awesome workplace culture;
  • A role with plenty of variety using an array of technical platforms;
  • Career progression opportunities to grow beyond the role and forge your career in IT!

This is a role where your ideas, passion and input won’t go unnoticed.  For a role that mixes your skills with an environment that makes every day more fun, think Youi.

Where to from here?

If you're interested in this role, click 'Apply Now'.

Advertised: E. Australia Standard Time
Applications close:

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